The government plans to set up appellate committees to redress grievances that users may have against the way social media platforms initially addressed their complaints regarding content and other issues, officials said. Amendments may provide for social media platforms to acknowledge within 24 hours user complaints and resolve them within 15 days.

source https://www.gadgets360.com/social-networking/news/government-social-media-platforms-ott-user-grievance-appellate-committees-3467802#rss-gadgets-all